Novotel London Excel, London - Reviews, Room Options & Prices 2025

Book and save

up to 10%

compared to Booking.com

Key details

About the Hotel

7 Western Gateway, Royal Victoria Dock, London, United Kingdom, E16 1AA

The 4-star Novotel London ExCel stands 0.2 miles from Custom House Station in Newham's entertainment district, positioned as the closest hotel to the ExCel Exhibition Centre. The property features 12 naturally-lit meeting spaces, a modern gym with Technogym equipment, and an outdoor terrace overlooking Victoria Dock.

Modern Room Amenities

Guestrooms at Novotel London ExCel offer laptop-friendly workspaces, safes, and 24-hour room service. Each room includes a queen-size bed, rainfall shower, and convertible sofa, complemented by modern amenities like flat-screen TVs and mini-fridges.

Dockside Dining Experience

The Upper Deck Restaurant serves local and international cuisine with Royal Victoria Dock views. The buzzing bar offers beers, wines, and cocktails on an outdoor terrace overlooking the London skyline.

Fitness and Safety

Guests access a fully-equipped gym with free weights and Technogym machines, plus sauna and steam facilities. The property maintains comprehensive safety features including carbon monoxide detectors, fire extinguishers, and security systems.

Strategic City Connections

The Novotel provides convenient access to East and Central London via the Docklands road to Tower Bridge. The O2 arena, Canary Wharf, and London City Airport lie within a 5-minute drive.

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Executive Premium Queen Room

Max:

2 persons

25 m²

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

Check Prices

Standard Double Room

Max:

2 persons

25 m²

Bed options:

2 Single beds

City view

Shower

Heating

room details

Check Prices

Standard Room

Max:

2 persons

25 m²

Bed options:

1 King Size Bed

City view

Shower

Heating

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A guide to all available transportation options

City Center

London 6.5 mi

Airports

London City (LCY) 2.4 mi

London Heathrow (LHR) 23.9 mi

Train

Woolwich Arsenal 2.4 mi

Metro stations

Canning Town Tube4300 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

GBP 25 per day

Baggage storage

24-hour services

24-hour reception

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Security
Baggage storage
Elevator
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Services

Room service
Housekeeping
Dry cleaning

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs

Spa & Leisure

Sauna
Turkish bath

Room features

Heating
Mini-bar
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

7 Western Gateway, Royal Victoria Dock, London, United Kingdom, E16 1AA

Map view

street view

7 Western Gateway, Royal Victoria Dock, London, United Kingdom, E16 1AA

City landmarks

Events

The O2

2.1 mi

Libraries

Charlton House

2.0 mi

Castle

Tower of London

4.3 mi

Adjacent to North Greenwich Pier

Quantum Cloud

4000 ft

Museums

The Crystal

2100 ft

Harbor

Trinity Buoy Wharf

3600 ft

Old Royal Naval College

2.1 mi

Royal Victoria Dock

The Dockers Sculpture

5100 ft

27 Western Gateway

Emirates Air Line

2700 ft

The O 2 Peninsula Square

STAR WARS Identities at The O2

4700 ft

The O2

I Am the Greatest

4600 ft

Peninsula Square The O2

DC Exhibition

4900 ft

The O2 Meridian Gardens

Dinosaurs Unleashed London O2

4800 ft

Canning Town Tube

1.3 mi

Museums

Museum of London Docklands

2.0 mi

Royal Arsenal

2.4 mi

Harbor

Tower Bridge

4.2 mi

Parks

Greenwich Peninsula Ecology Park

2.3 mi

Gallery

Now Gallery

5100 ft

Three Mill Lane

House Mill

1.9 mi

Parks

Thames Barrier Park

1.4 mi

Art object

Traffic Light Tree

1.5 mi

Silvertown

1.7 mi

64 Orchard Place Trinity Buoy Wharf

Longplayer

3500 ft

Museums

Cutty Sark

2.2 mi

Peninsula Square

Up at The O2

2.2 mi

The Millennium Dome Millennium Way

2.1 mi

Edmund Halley Way

Emirates Aviation Experience

2.0 mi

Nearby

Convention Center

ExCeL London

1900 ft

Bridges

Royal Victoria Dock and Bridge

1400 ft

Restaurants

The Upper Deck Restaurant & Bar at the Novotel London ExCeL

1700 ft

7 Western Gateway Royal Victoria Dock

Eeshi's Kitchen

1000 ft

Western Gateway Unit G2

China Palace

500 ft

K Warehouse 2 Western Gateway Unit R1 Warehouse

Prime Burger ExCel London

2900 ft

ExCel London Exhibition Centre 1 Western Gateway Royal Victoria Docks

Bagel factory

600 ft

1 Western Gateway ExCel Centre

Tapa Tapa

1000 ft

Western Gateway Royal Victoria Docks

La Barrique Wine Bar & Restaurant

1000 ft

Warehouse K Western Gateway

Fox @ Excel

3400 ft

K Warehouse 2 Western Gateway Excel Centre

Docklands Bar & Grill

1100 ft

Royal Victoria Dock Western Gateway

Reviews and Ratings

Feedback from previous guests about their experience.

58%

enjoyed the hotel and would happily stay again

5.8/10

Guest rating

Rooms

8.0

Location

8.4

Service

6.8

Dining

6.8

4/5 based on 2982 reviews

#263 of 1,197 hotels in London based on Tripadvisor

Frank

United Kingdom, March 2025

7.2/10

I had a wonderful stay at Novotel London Excel. The hotel was far from the hustle and bustle of central London, which was exactly what I needed after long days of sightseeing. My room was spacious, modern, and impeccably clean. The only downside was a slight hiccup with billing for drinks after dinner, but overall, my experience was fantastic. 😊✨

Rooms

10.0

My room was spacious and modern, with comfortable beds and a lovely bathroom that felt like a spa. It was very clean with excellent amenities.

Service

9.0

The service was fantastic, with friendly staff who went above and beyond, such as surprising me with an upgrade to a suite! However, there was a minor issue with how the drinks were charged after dinner.

Location

7.0

The location was convenient, particularly for accessing the Excel Center and nearby attractions. It was a bit far from the main city center, taking around 30-50 minutes, but I appreciated the quieter environment.

Dining

8.0

Breakfast offered a great variety, though the dinner was delicious and served promptly. I did notice that the drinks after dinner weren't initially charged to my room, which caused a bit of confusion.

Facilities

9.0

The hotel had modern facilities, including foot massage machines, which were a good surprise. I didn't get to use all the amenities but found everything very well-maintained.

Gilbert

United Kingdom, January 2025

6.8/10

I had a pleasant experience at Novotel London Excel, with a very clean and modern hotel and friendly staff who went out of their way to assist me. However, I did face a few hiccups like breakfast quality being average and an ineffective wake-up call. Overall, it was a comfortable stay with plenty of conveniences nearby, but there are areas that could use improvement.

Rooms

9.0

The room was spacious and spotlessly clean, making my stay very comfortable. I particularly enjoyed the unique transparent shower design, though I did wish there were more plug sockets available.

Service

8.0

The staff were incredibly friendly and helpful, assisting me with my luggage and offering a warm welcome at check-in. However, my request for a wake-up call didn’t go through, which was a bit disappointing.

Location

8.0

The hotel is ideally located near the Excel Exhibition Center and public transport options, making it easy to explore London. However, I found that Harrods was quite far away, which was a downside.

Dining

7.0

Breakfast offered a variety of options but some items felt a bit stale. I did appreciate the friendly service during the meal.

Facilities

9.0

The modern facilities added a nice touch to my stay, including some relaxing amenities like foot massage machines. I was happy with how the hotel is designed overall.

Joseph

United Kingdom, December 2024

5.2/10

I found the Novotel London Excel to have a fantastic location near the Excel center, making it convenient for my convention visit. However, the service left much to be desired, with staff seeming disengaged and unwelcoming. The rooms were clean and spacious but lacked some essential toiletries. Overall, it was an adequate stay, but I would likely seek alternative accommodations next time.

Rooms

6.0

The room I stayed in was spacious and clean, but some elements felt poorly designed. For instance, the transparent panel in the bathroom was an odd choice, and I had limited toiletries provided upon check-in. I also encountered a blocked drain that caused some inconvenience.

Service

5.0

Unfortunately, the service was disappointing. The staff at the bar were unwelcoming and inattentive, making my experience there quite unpleasant. Additionally, I felt ignored during my interactions at reception, which added to my frustration.

Location

9.0

The hotel's location is a real plus, being just a three-minute walk from the Excel center. I appreciated the convenience of being so close to the event venue, making it easy to come and go.

Dining

5.0

Breakfast had a good variety but lacked engagement from the staff. I would have liked more attention and better quality offerings, as the food felt somewhat mediocre for the price.

Facilities

6.0

The facilities, including a comfortable bed and a good shower, were satisfactory, but the overall atmosphere felt lacking in warmth. The bar area seemed crowded and loud, which wasn't ideal for a relaxing evening.

Tommy

United Kingdom, December 2024

5.4/10

My stay at Novotel London Excel had its ups and downs. The location was incredibly convenient for my convention at the Excel center and the bed was comfy, but I found the service lacking warmth and several aspects of my room could have been better. Overall, while it served its purpose, it felt a bit underwhelming and in need of some improvements.

Rooms

6.0

The room was spacious and clean, but the design felt uninspired and I was confused by the opaque shower panel that let in too much light. Additionally, I had issues with the blocked drain and a lack of toiletries.

Service

5.0

The reception staff were initially pleasant, but overall interaction with the bar staff was disappointing, and I felt the level of engagement from staff could have been much better.

Location

8.0

The hotel is just a three-minute walk from the Excel center which made it a perfect base for my event. However, it's a bit distant from central London for sightseeing.

Dining

6.0

Breakfast was adequate but lacked variety, and I experienced chaos with the service. The bar was also disappointing with outdated menus.

Facilities

5.0

There were some modern amenities, but the housekeeping missed replacing necessary items like tea bags and toiletries, which was frustrating.

Trevor

United Kingdom, October 2024

5.2/10

My stay at Novotel London Excel was largely positive. The location is fantastic, just a short walk from the Excel Centre and the Emirates cable car. The room was spacious and well-equipped, although I did face some minor issues with staff communication. Overall, it was a comfortable and enjoyable stay.

Rooms

9.0

The room was spacious and clean, equipped with modern amenities. The unique design, including an innovative shower, made it stand out.

Service

7.0

The staff were friendly and generally helpful, although there were moments of inconsistency in customer service. Some interactions felt a bit rushed or unaccommodating.

Location

10.0

Situated right by the Excel Centre and accessible via the Emirates cable car, the location was ideal for attending events and exploring nearby attractions.

Dining

8.0

Breakfast was varied and of good quality, though I found the menu somewhat repetitive during my stay.

Facilities

9.0

The hotel featured modern facilities like a gym and foot massage machines, enhancing relaxation options during my visit.